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Help


Where can I get help?

If you're having problems using your credit card, or with your online account, you can call (800) 896-5587 or send e-mail to buffalonews@newsbank.com. Operators at The News cannot retrieve articles for you or answer questions about articles that appeared in The Buffalo News.

What's available?

The News Library contains articles from The Buffalo News dating back to 1989. You'll be able to find stories by staff writers, freelancers and wire services. Obituaries also are available though the News Library. What you won't find are graphics and advertisements from The News. Photos from The Buffalo News can be purchased from Merlin-Net by clicking here.

How do I set up an account?

This is done via a secure form on the Web. You'll be asked to enter data like billing information, a credit card number and your choice for a password. Once your account is set up, you'll only need to enter your user name and password each time you want to access the full text of an article.

How much does it cost?

Searching the News Library is free, but charges apply for retrieving the full text of articles.

There is no charge for entering your search terms and viewing the headlines and beginning text. If you decide to read the full text of an article, you'll need to set up an account using your credit card number.

The following packages are available:

Single Article$2.95
One week pass, 3 articles$6.95
One month pass, 10 articles$21.95
One month pass, 25 articles$49.95
One month pass, 40 articles$79.95
One year pass, 500 articles$995.00
One year pass, 1000 articles$1995.00

You must set up an account to access the full text of articles.

Are there other ways to get articles?

Yes, we have received a large number of requests for online News Library, and this is for those people who chose to do research on the Web. You can also search for past articles at some local libraries, but call ahead to assure that your library has The Buffalo News available. Operators at The Buffalo News cannot help you find articles in the News Library.

Can I post these articles on my Web Site?

No, archived articles are copyrighted by The Buffalo News and cannot be republished electronically or in print without expressed permission. To do so is a violation of federal law. For information on reprint permission, send an e-mail request to republish@buffnews.com. There may be a fee charged for reprint rights and your request may be denied without explanation.

Can I print a copy of an article for myself?

Yes, you may print a copy of a story on your home printer for your own personal use. But you are in violation of The News copyright if you make multiple copies of a story and distribute them without the permission of The News or if you include a copy of the story in a printed publication, without permission.

Search tips

To search the News Library, you can select a single year or the full News Library; you can limit the number of articles displayed on screen; and chose the order in which they appear.

In the "Search for" box, you can enter your search words or phrases for the articles you are trying to find.

You can search by Author (byline) if you know the writer.

You can use the words "and", "or" and "butnot" to refine your search and you can use parentheses to be more specific.

Here are some examples:

  • New York and budget
  • Syracuse and Rome butnot Italy
  • Spitzer and (governor or mayor) butnot Eliot

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