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What airline? (What plane?)
Updated: August 21, 2010, 12:11 AM
Call it a piece of feel-good legislation, if you will, but Sen. Charles E. Schumer has made a reasonable call to benefit airline passengers. He wants to require online Web sites to notify customers, on the first page after they enter a search for airline tickets, as to what carriers will be running their flight.
We’d make an additional suggestion. Web sites should also be required to prominently disclose the type of aircraft, specifically noting if it is a turbo jet or propeller jet. Air passengers should have the right to that kind of information before wading deeply into the online reservation system.
Bear in mind, S. 1283, the Regional Carrier Disclosure Act of 2009, requires a specific front-page listing on the Web site disclosure. While some travel Web sites already list various carriers on flights on the first page, this does not hold true for all.
Certain Web sites disclose the information, but the user must click through flight descriptions in order to gather the information as to whether any part of the legs will be flown by another carrier.
The legislation stems from the Feb. 12 crash of Continental Connection Flight 3407 in Clarence Center, which claimed 50 lives. A regional airline based in Manassas, Va., Colgan Air, operated that flight. Regional carriers represent 40 percent of America’s commercial fleet, and with increasing fuel prices, that number is unlikely to decline.
Opposition to the legislation has been muted although one expert contacted by The News pointed out that regulations have been on the books for the past couple of decades requiring code share information on airline ticket purchases when most of those code shares were international.
But those same rules extend to Web sites, according to Robert W. Mann, of R. W. Mann&Company, an airline industry analysis and consulting firm. Still, as he said, you should not have to buy before you can determine what’s in the box.
Some sites require consumers to scroll down to find the information, which may or may not be easily or economically changed, to allow the first-page view Schumer wants.
Ultimately, unless consumers are willing to drive a couple of hours to the nearest hub airport, they are likely to have to use a regional carrier. Those details should be readily available to them without having to click through the Web.
Many other issues have been raised in the aftermath of the crash of Flight 3407. They include pilot training and even flight crews’ commute time, which influences their alertness on duty. The Federal Aviation Administration plans to implement a new flight time and rest rule.
Schumer’s proposal doesn’t directly deal with those concerns, but by giving passengers relevant information on the airplane, they can make better informed choices about their flights. That can produce additional benefits.
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