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Controversy rocks Maid of the Mist Corp.’s boat
Updated: August 21, 2010, 9:52 AM
NIAGARA FALLS — Maid of the Mist tours will soon launch for their 125th consecutive
summer, but a festering controversy over the attraction’s Canadian and American leases
has cast uncertainity over the future of the famous boats.
Could this be the last season for the American family that has owned the company since
1971?
A political firestorm in Ontario over a secretive parks commission process that has given
the Glynn family exclusive rights to offer boat tours below the falls has led the government
to order open, competitive bidding for the Canadian shore lease for the first time — a
move that also could have implications for the family’s New York operation.
Documents: Lease with New York state Lease with Ontario
Opening the contract in Canada to other bidders has raised questions about the future of
the boat tours, including:
Who else might one day run the boat rides, and how soon could a new company bring in
boats and start operating tours?
If someone else wins the Canadian lease, would the attraction continue to be called
the “Maid of the Mist?”
Could the Maid of the Mist operate exclusively from the American side of the falls,
where the steep gorge wall and rocky terrain leave little room for storing boats?
The competition may be one of the toughest challenges the owners of the Maid of the Mist
have faced since James V. Glynn bought the company nearly 40 years ago from Frank LeBlond,
whose family was among the attraction’s original investors.
“We’re not taking it lightly, and we were surprised to be in this position,”
said Christopher M. Glynn, son of James Glynn and Maid of the Mist president. “But
nevertheless, that’s the prerogative of the government of Ontario.”
The Maid of the Mist Corp. and its Canadian subsidiary, Maid of the Mist Steamboat Co., own
the boats and floating docks used for the operation. The companies also have filed trademarks
in the United States and Canada to use the “Maid of the Mist” name on boat tours.
They have managed to maintain their leases with Ontario and New York parks agencies without
competition for more than a century with the argument they are the only businesses in a
position to operate on both the Canadian and American sides of the Niagara River.
As the Maid of the Mist Steamboat Co. prepares for the 2010 tourist season, it will
continue operating in Ontario on a month-to-month lease. Beyond that, little is clear.
Christopher Glynn contends there is a “fallacy of a smooth transition” if a new
operator were to win the bidding process. The company, he said, has invested more than $20
million in boats, docks and infrastructure on both sides of the border during the last 20
years.
“If we were not successful,” he said, “we believe there would be an
interruption of service that would be substantial, and it’s hard to say how long that
would be and whether it would be just on the Canadian side.”
Mysterious meetings
The controversy started two years ago, when an outspoken Ontario oil man raised questions
about why the Niagara Parks Commission in Ontario was trying to push through a 25-year lease
renewal with the Maid of the Mist without seeking other bids.
It was Bob Gale’s concerns about the Canadian renewal that led to a government review
of the Niagara Parks Commission last year. The review faulted the agency for being overly
political and shrouded in “mystique.”
Gale’s questions eventually helped throw open the doors to the Niagara Parks
Commission, which met in public for the first time earlier this year.
“If somebody had told me I would be where we are today two years ago when this
started, I’d be amazed,” said Gale, who quit the Niagara Parks Commission in 2008 to
protest the way it handled the Maid of the Mist lease renewal. “Finally, after 100 and
some odd years, they have an open meeting at the Niagara Parks Commission. That’s
unbelievable.”
Ontario’s minister of tourism ordered the lease for the Maid of the Mist Steamboat Co.
in Canada opened to competitive bidding nearly five months ago.
Details of the bidding process have just started to emerge. Among them: a procurement
specialist, a naval architect and a “fairness commissioner” have been hired to
oversee the process, in part to allay fears that the Maid of the Mist has an inside advantage
because of its long relationship with the Parks Commission.
Patricia Mangoff, coordinator for Preserve Our Parks in Ontario, is one of several critics
who question whether the bidding process can be fair after the Parks Commission has twice
tried to sign a 25-year contract with the Maid of the Mist Steamboat Co. without allowing
other companies to submit proposals.
“We don’t care who wins the bids,” Mangoff said, “as long as it’s
open, and it’s a fair process, and it’s good for the people.”
Gale has also expressed skepticism that taxpayer interests will be at the heart of any
decision regarding the Maid of the Mist’s Ontario lease if the members of the Parks
Commission remain the same.
“The New York State citizens and the Ontario citizens have been let down by both
governments,” said Gale, who owns a chain of gasoline outlets in Ontario and once counted
the Maid of the Mist among his customers.
Limited storage
What happens in Canada could impact Niagara Falls State Park on the New York side, where
the Maid of the Mist does 25 percent to 35 percent of its business and reported $12.4 million
in gross sales last year.
New York State’s 40-year license with the Maid of the Mist was quietly signed in 2002
with no public notice and no public bidding. It runs until 2043.
The Maid of the Mist’s current fleet of four boats — two that can carry 600
people and two that carry 300 — were either lowered into the gorge or assembled on a plot
of flat land on the Canadian side of the Niagara River. The boats are stored on that land
during the winter.
There is no similar patch of land on the U.S. side, which is why New York officials have
argued that the Maid of the Mist is the only company in a position to offer boat rides from
Niagara Falls State Park and that it did not need to seek competitive proposals for the boat
tour license.
“The Maid of the Mist can operate from Canada without the [state parks] agency, but we
cannot offer the attraction from the American side without the corporation,” Christopher
M. Pushkarsh, then a deputy state parks commissioner, wrote in a 2003 letter defending the
40-year concession license to the state comptroller’s office.
Pushkarsh, in the letter, said the Office of Parks, Recreation and Historic Preservation
was in a “relatively weak bargaining position” when it renewed the lease and
extended its terms until 2043.
He also wrote that if the Maid of the Mist was unable to renew its docking rights on the
Canadian side of the river, “the corporation would be unable to perform and would be in
default under the termination provisions of our contract.”
That situation, Pushkarsh said, “is extremely unlikely to occur” in light of the
Maid of the Mist’s “long operating history.”
Seven years later, that is exactly the possibility the Maid of the Mist faces.
Today, New York State officials won’t speculate on what would happen if the Maid of
the Mist loses its Canadian lease.
“At this point, we have a contract and the terms of the contract are being fulfilled,
and we will continue working with the Maid of the Mist under the terms that are spelled out in
the contract,” said state parks spokeswoman Eileen Larrabee.
The Glynns have hired an engineering firm to explore what is possible on the American
shore.
Others aren’t waiting to see what impact the Canadian bid process might have on the
Maid of the Mist’s New York license.
Bidders line up
An Atlanta businessman, William M. Windsor, last year sued New York State and the Maid of
the Mist Corp. in an attempt to void the state’s 40-year license.
Windsor contends the state erred when it determined that the Maid of the Mist is a
“sole-source provider” because of the company’s Ontario lease, and claims that
another company could provide equal or better boat service given the opportunity.
He also claims the Maid of the Mist did not have the right to trademark its name — a
point the company disputes.
“I have not run a boat business of the type of the Maid of the Mist, but it’s a
simple business,” said Windsor, who plans to bid on the Ontario lease. “You get
skilled captains and crews to operate the boats and then you do a good job, an excellent job,
providing customer service and reservations and ticketing.”
Aside from Windsor, a general manager for Ripley Entertainment, which owns Ripley’s
Believe it or Not! in Ontario, complained in 2008 that it has been shut out of bidding on the
Ontario contract and has publicly expressed interest in submitting a proposal.
Windsor said that more than 12 companies have signed up to bid on the lease. The Niagara
Parks Commission, however, has not released the names or number of potential bidders.
It is also unclear how ticket prices — currently $14.50 (Canadian) for boat tours
departing from Ontario — could be impacted.
Albany County Court Judge Joseph C. Teresi dismissed Windsor’s lawsuit March 7, ruling
that it was filed years too late. Windsor, who has a tangled legal history with the Maid of
the Mist that stems from a 2005 dispute regarding online ticket sales, has filed motions
asking the judge to reconsider his decision.
Windsor, who has been called “stubbornly litigious” by a federal judge in
Georgia, says he is simply standing up for his rights.
Meanwhile, the boats at the center of the controversy will launch for the tourist season
Saturday, and potential bidders recently toured the operations.
Christopher Glynn, who spoke to The Buffalo News prior to signing a non-disclosure
agreement as part of the Ontario bidding process, is positive his company will win.
“I think the future is bright for the Maid of the Mist,” he said.
“We’ve been here a long time, and I think we’ll be here for a long time to
come.”
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