Hamburg Police began to experience a problem with their 911 emergency-call system about 9:30 p.m. Tuesday, but officers said a backup system was working well.
Due to the failure of a vendor’s network equipment, the Hamburg police dispatch office was temporarily out of service Tuesday night.
Under the backup system, 911 calls placed from land-line phones within the Town of Hamburg were being automatically routed to Orchard Park where they were being answered by Orchard Park public safety dispatchers. Cell phone calls were reaching Buffalo call takers in downtown Buffalo.
All such calls then were being automatically transferred to the Hamburg Police regular business lines.
Calls to 648-5111, ext. 0 were being answered by Hamburg Police dispatchers for police service calls from the Town of Hamburg, Village of Hamburg, Village of Blasdell, Eden, Colden and Boston and for fire and EMS services in those municipalities.
Police assured callers that dialing 911 would result in appropriate levels of services, though the caller may not have been speaking directly with a Hamburg Police dispatcher. The Town’s public safety dispatchers were working with cellular network-connected laptops in order to perform tasks associated with processing and dispatching police. The faulty equipment was being serviced by technicians, and the full vendor-related services were expected to be fully functioning soon.