Dear Abby: If you will print this, it would help pharmacy technicians everywhere.
Drive-thru windows are for convenience, not SPEED. We are not handing out hamburgers. But if you have new insurance, questions for a pharmacist, a large order or anything out of the ordinary, please come into the store. To do otherwise is rude to the people in line behind you who will blame us because they had to wait.
You take a new insurance card to your doctor, and you should do the same at the pharmacy. We’re not psychic and we don’t automatically know your insurance has changed. Entering new data correctly is time-consuming, and you are not the only one who “forgot,” so refrain from directing your impatience at us.
Don’t hang onto a new prescription for weeks and present it to us in a hurry. Bring it to the pharmacy to be placed in your file, then call a day ahead to say you want it filled. Call in advance for maintenance drugs, too. That way, you won’t have to wait for your medication.
Do not panic about holidays, weekends or weather. WE ARE OPEN. We will need the prescription number or name to fill it correctly.
Pay close attention to the number of refills and the expiration dates on each vial. If you are out of refills, obviously we can’t fill it without a new prescription from your doctor.
Abby, we start early, stay late and skip breaks to help the sick. Common sense and accountability are needed. We are here to help patients efficiently and courteously. Please remind your readers that pharmacy employees deserve the same in return.
– Stressed Tech in Pennsylvania
Dear Stressed Tech: My hat is off to you and I’m glad to help. Your suggestions are sensible. Customer service is one of the hardest jobs in the world, and working with people who are sick, hungry or stressed can make it even more difficult.
Readers, losing one’s temper and being rude will not improve service, and may impede it. I have found that the process of picking up and dropping off prescriptions goes more smoothly if it’s done at other than peak hours.
Change for the better
Dear Abby: Do you think people can change?
– Jill in Chester, Pa.
Dear Jill: I assume you mean change for the better. The answer is yes, of course people can change. With motivation, determination and perseverance, people can accomplish almost anything they set their minds to.
Dear Abby is written by Abigail Van Buren, also known as Jeanne Phillips. Write Dear Abby at www.DearAbby.com or P.O. Box 69440, Los Angeles, CA 60069.