A collections agency based in suburban Rochester confirmed Tuesday that it will open up an expanded call center facility in the AppleTree Business Park in Cheektowaga as it doubles its workforce locally to handle its federal government contract for student debt.
Continental Service Group of Fairport, or ConServe, will lease 25,000 square feet in the former shopping plaza, for a state-of-the-art call center with 250 seats. The new facility, which is expected to open in the fourth quarter, will replace its current location in Depew, where it employs 100.
Founded in 1985, the company provides debt collection services for higher education, government and commercial clients, with a particular focus on student loans. The fast-growing firm, which has received industry and local recognition in Rochester for quality, has a long-term “unrestricted” contract with the U.S. Department of Education, which is driving its growth.
The firm has been ranked the top-performing small- business collections agency for the department for 2004-2010, received another long-term contract in 2009 and was ranked No. 1 as of March 2014.
“We selected the Cheektowaga area as the site of our new communication center due to Buffalo’s extensive pool of talented, solution-oriented professionals,” said ConServe President Mark Davitt. “We are thrilled to move forward with this expansion as it will provide the space and capabilities to enable ConServe and its employees to help our clients and their customers achieve their collective goals.”
Officials expect “a significant demand for additional employees in the near future” both in Buffalo and at its facility in Fairport. Available jobs include problem-resolution counselors, training and development advisers, quality assurance analysts and communication center managers.