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First Niagara cutting up to 200 positions in four states; most of those affected will be placed in other jobs

Eliminating most assistant branch managers; position no longer needed in bank's strategy

News Business Reporter

Published:January 25, 2012, 11:39 PM

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Updated: January 26, 2012, 1:10 PM

First Niagara Financial Group cutting up to 200 assistant branch manager positions throughout its four-state franchise as it adjusts its branch staffing to meet its customers' current and expected needs. Most of the affected employees will stay on with the bank in other roles.

The Buffalo-based banking company confirmed Wednesday that it is cutting the No. 2 position in most of its branches because the post is not necessary for its strategy. About 100 of the affected employees will be placed in front-line sales or back-office positions, and 100 new jobs will be created in the branches. The overall impact on employment could be neutral.

Spokesman David Lanzillo said the bank is realigning its branch staff to focus more on customer sales and service, so it can boost revenues without increasing expenses.

"We are refocusing our branch staffing to enhance our sales and service capabilities and better position our branch teams to serve the needs of our growing customer base," he said by email.

He said it is not simply a cost-cutting move. "First Niagara continues to be a growing organization," he said.

"As with any well-run business, we always strive to operate effectively and efficiently in serving our customers. That means we continually assess our resources -- products, systems, infrastructure and, most importantly, people -- to ensure they are optimally aligned across all areas of our business."

"Any actions that impact people are all the more difficult," he said. "Retaining talented and committed employees is our top priority."

The bank held an internal job fair last week in Western New York, he said, and "we believe that we will be able to offer nearly all affected employees in this area new opportunities elsewhere within First Niagara."

The cuts are among the largest by First Niagara and the first cuts in years that were not directly related to a merger.

First Niagara, under President and CEO John R. Koelmel, has become known more for adding jobs than reducing them, particularly here.

The bank cut 100 jobs in 2007 and 2008 as part of a corporate restructuring, which came as the bank was streamlining operations following a major expansion to eastern New York three years earlier. It also closed a call center in Albany and moved a consumer loan servicing unit from Hudson to Western New York.

At the same time, the bank was revamping its strategy and preparing for what Koelmel correctly anticipated would be major growth opportunities in coming years.

Since then the bank has added about 2,700 jobs from acquisitions in Pennsylvania and New England, as well as from new jobs created in Western New York to support those purchases. And it's bringing on more than 1,000 additional employees from its pending purchase of 195 HSBC Bank USA branches across New York and southwestern Connecticut, minus the 64 branches it is selling to other banks.

First Niagara cut 219 jobs in Connecticut after it bought NewAlliance Bancshares of New Haven. It also cut 300 jobs at three facilities in eastern Pennsylvania, mostly back-office and administrative staff, and closed 14 branches as part of a restructuring there following its purchase of Harleysville National Corp.

After the latest cuts, the bank will have more than 6,000 employees across the four states.

jepstein@buffnews.comnull

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Comments

Sort:NEWEST FIRST | OLDEST FIRST

So that's how you get a 27% increase in profits? No Goal !

PHILIP JAMES JAROSZ, BUFFALO, NY on Fri Jan 27, 2012 at 01:14 AM


I'm glad to see realistic business plans for the banking community in WNY. It seemed like we had more bank branches than pizza parlors and nail spas. Aligning staff to a diminished market is the logical next step. As a user of retail banking services in WNY, I'm glad my fees aren't supporting redundant staffing. Hopefully, next step will be to increase saving rates.

Assistant managers: welcome to 21st century America.

RALPH SMITH, LYNDONVILLE, NY on Thu Jan 26, 2012 at 12:11 PM

Bad time to be an assistant manager with the soon to be gone HSBC

RICH MCCARTHY, BUFFALO, NY on Thu Jan 26, 2012 at 11:35 AM

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