Expert Global Solutions and its subsidaries, which include a company with a Getzville location, will pay a $3.2 million fine, which the Federal Trade Commission says is the largest civil penalty it has ever obtained against a third-party debt collector.
Texas-based Expert Global Solutions is the corporate parent of NCO Financial Systems, which has a location in CrossPoint Businsess Park in Getzville.
The FTC announced the penalty as part of a settlement over allegedly illegal debt collection calls.
The FTC says Expert Global Solutions and its subsidiaries collectively are the world’s largest debt collector.
The agency says the companies operate in the United States, Canada, Barbados, India, the Philippines and Panama.
In its complaint, the FTC contended that the companies violated the Fair Debt Collection Practices Act and the FTC Act.
It alleges the companies used tactics including “calling consumers multiple times per day, calling even after being asked to stop, calling early in the morning or late at night, calling consumers’ workplaces despite knowing that the employers prohibited such calls, and leaving phone messages that disclosed the debtor’s name, and the existence of the debt, to third parties.”
The FTC’s complaint also claimed the companies “continued collection efforts without verifying the debt, even after consumers said they did not owe it.”
A spokesman for Expert Global Solutions could not be reached to comment Tuesday.
The proposed consent decree is subject to U.S. District Court approval.