A Southern Tier urgent-care company has wrapped up a $500,000 renovation and expansion of its Jamestown medical facility, nearly doubling its size and capacity just a few months after it first opened.
Five Star Urgent Care upgraded its facility in the Riverwalk Center, expanding its space from 1,700 square feet to 3,100 square feet to keep up with local demand for urgent care services, the company said last week.
The company said the expansion was needed to ensure patients had a minimal wait time and “comfortable service.” Most customers are seen within 15 minutes, the company said.
The company also installed a 3D television with surround-sound and arcade games in the waiting room.
“From day one, it has been our priority to provide patients with a superior level of care for their urgent care needs,” said Dr. John Radford, Five Star Urgent Care owner and principal, in a news release. “These upgrades allow us to further enhance patient comfort and care, keeping wait times well below that of a hospital emergency room.”
Five Star joins an already crowded field of “urgent-care” facilities that offer medical care for non-critical emergencies, injuries or illnesses that don’t require attention in a hospital.
Providers such as Exigence Group’s Immediate Care of WNY or MASH Urgent Care – formerly MedFirst – have become popular alternatives to more costly emergency room visits, and even some large doctors’ practices, such as Buffalo Medical Group, have launched their own after-hours urgent-care services. A specialized pediatric urgent care clinic even opened in Amherst.
The Five Star facility is open Monday through Friday from 10 a.m. to 10 p.m., and on Saturdays and Sunday from 10 a.m. to 4 p.m. The facility offers state-of-the-art equipment, including on-site X-rays and lab testing, and electronic medical records.
Patients are seen on a walk-in basis, with no appointments needed.
Most insurance is accepted, but co-pays are much lower than for emergency room visits. Without insurance, basic costs start at $110.
Founded and owned by Radford, a Buffalo emergency medicine doctor, Five Star opened its first location in Big Flats in January, followed by the Jamestown facility in March. The company plans a third location in Ithaca in November and a fourth in Syracuse in early 2013.